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Dover Western Docks regeneration plans

Dover Western Docks regeneration plans

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Dover Marina retains its Five Gold Anchor rating

Dover Western Docks regeneration plans

Dover Western Docks regeneration plans

The Port of Dover’s marina was recently sent a mystery shopper to assess the service and facilities and was given a top standards award as a result.

The undercover inspection was organised by the Yacht Harbour Association – who confirmed that the popular harbour has retained its coveted Five Gold Anchor rating.

The association came to their conclusion after two undercover visits to the marina this year, which also included questioning berth holders and carrying out a thorough audit.

Port of Dover chief executive Tim Waggott said: “This on-going recognition shows we’re as painstakingly focused on small vessel customers as we are on our big ships.

“And we have major plans to create an even better marina when we start the Dover Western Docks Revival.”

The Gold Anchor award scheme has been a benchmark for marinas for over 25 years. With a rating system similar to the stars awarded to hotels and restaurants it provides boat users find good quality marinas.

The final score is broken down so that the audit accounts for 85%, the ‘mystery shops’ 10% - of which the marina received nine out of ten on its final ‘shop’ - and the berth holder response 5%.

Mr Waggott added: “Perhaps the fantastic new waterfront we want to deliver through our plans for the western docks will get us the ‘ten’ and  secure Dover’s position as an excellent destination to visit.”

Berth holder, Nigel Scutt, said: “The choice of mooring my own boat here in Dover Marina was a simple one. Having been born in Dover, the opportunity to have an annual mooring here was obvious.

“That was more than five years ago and in that time the marina has consistently achieved the Gold Anchor award.

“Now there is even more to look forward to with the advent of a new marina facility and recreational outlets through the Dover Western Docks Revival – which is not only vital for the port, town and its people, but also for berth holders.

“I believe our marina will continue to receive this award and will ultimately receive the full ten out of ten once the development is completed. These are exciting and progressive times for everyone."

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