Privacy policy

This privacy policy demonstrates the commitment of Locate in Kent and its partners to the privacy of your data. We will, as far as possible, safeguard the privacy of your data whilst providing a personalised and valuable service.

This privacy policy applies to all information we hold about you or your business, including “personal data” as defined in the Data Protection Act 1998. If you have any requests concerning information about you or your business or any queries relating to this privacy policy, please contact us.

Information collected

The main types of information we hold about you and your business are:

  1. Details relating to your business;
  2. Personal details relating to you and any other individual contacts at your business;
  3. Details of your query;
  4. Records of any services we or our partners provide for your company/business.

If you contact us for any reason, we may retain copies of any letters or emails, and may record written details of any telephone conversation with you. We will not make any audio recording of telephone conversations.

Use of information

We use information about you and your business only for the following purposes.

  1. Providing services to your business as requested.
  2. Responding to queries from you.
  3. Sending you information about goods or services which may be relevant to your business.
  4. Building up marketing profiles (please note that your data is used in anonymous form for this purpose).

Unless you indicate to the contrary, you are deemed to consent to the use of your personal information in the manner outlined above.


We will only pass on your details to our partners if you give us permission, verbally, to do so. We will not pass information about you or your business to any other person or organisation for marketing purposes.
We may use information about you or your business for the purposes of analysing how our services are used and how we may improve our services in future. Any information we use will be converted into a form in which we cannot identify you, and will be kept strictly confidential.

Our partners

We work with a number of partners, so that they can provide you with appropriate information about goods or services which may assist you in your business location plans. However, your details will not be passed to them unless you give us permission, verbally.


Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. However, this may reduce the site’s functionality. At present we only use “session cookies”, which are deleted when you close your browser window following your use of our site. We do not store any permanent cookies on your computer’s hard drive. However, this may change at some point in the future, in which case the revised cookie policy will be placed on this page.
Like most websites, we routinely monitor IP addresses of the computer from which users access the site. We use such data only to monitor levels of traffic to the site, and we do not match this data with individual user records.

Accessing your records

If at any stage you would like to check information we hold about you or your business, please either:

  1. send an mail to
  2. write to Locate in Kent , First Floor, International House, Dover Place, Ashford, Kent, TN23 1HU, UK.

Please mark your email or letter, “Data Access Request”.
We will take the necessary action within a reasonable time. We reserve the right to take reasonable steps to confirm your identity before making any disclosure of information held by us.


We use a number of technologies and operational procedures to protect data submitted to us by our users. Physical security of data on our equipment is provided by a combination of firewalls, website authentication services and data encryption.

Transmission of data

Whilst we have taken all reasonable steps to ensure that information about you or your business will be kept secure from unauthorised access we cannot guarantee that the information will be secure during transmission by you to this website.
If you access this website from a country outside the European Economic Area (EEA) and view information about you or your business held by us, this will involve transferring that data to the computer you are using to access the website. You should be aware that the country in which you are viewing the information may have less stringent data protection laws than countries within the EEA.

Data Controller

The data controller for the purposes of the Data Protection Act 1998 is Locate in Kent, First Floor, International House, Dover Place, Ashford, TN23 1HU.

We have notified the Information Commissioner of our processing, in accordance with the Data Protection Act 1998. We will at all times comply with the Data Protection Act. If you have any questions about our use of information about you or your business, please do not hesitate to contact us.